Terms & Conditions

Terms of Service

All prices are discounted for Cash or Debit for in store purchase, All online orders are subject to a 10% Convenience/Processing Fee.

Free Shipping - means dropped off at the front door of your home for eligible orders that are over $500 pre tax and convenience  fee.  Billing address and shipping address must be the same in order to qualify for free shipping.  Explained more in detail under the Delivery Section.

Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained in this website. However, in the event of discrepancies, in-store information will take precedence. Please call the store to confirm if the item you are looking for is on display since we have two locations.  

 

Customer Service
Monday - Friday 9am to 4pm.
281-578-5353 
You may also contact Customer Service at customerservice@katyfurniture.com

All our prices reflect a Cash or Debit in Store purchase discounted price.

Please visit our showroom for full details. All online orders will revert back to regular pricing and are subject to a Processing & Handling fee. Online orders are processed for pickup at our Katy Warehouse. For delivery options, please email sales@katyfurniture.com

Pick up Hours
Monday thru Friday from 9 am to 5:30 pm and Saturday from 9 am to 3:30 pm
Please allow 10 - 30 minutes for accumulation of your order.

All pick ups are at the Katy Warehouse

Katy Furniture - Katy

1620 N Westgreen Blvd

Katy TX  77449

Please inspect your merchandise carefully. Our responsibility for damage ends when you accept the merchandise at the time of pick up.

In most cases assembly may be required. Our staff will assist you in loading your merchandise in your vehicle, you will be responsible for tying down your furniture. We are not responsible for damages in transit caused by faulty packaging or inadequately tied-down merchandise at the time of pick up. Please secure your items well.

Please allow a minimum of 24 - 48 hours for online order processing.  

At the time of pick up you MUST have a photo ID matching the name on the order or else your items WILL NOT BE RELEASED. No exceptions.

We will not allow any items to be released to a third party without you being present with the credit card used and a matching photo ID. No exceptions.

Make sure your vehicle is large enough to safely transport your new furniture.

Layaway / Lay Buy Policy
Layaway is available at the Cash/Debit price of the promotional items. All layaway's are for 90 days and only a deposit of 10% is required at the time to start your layaway. All layaway's passed 90 days will be subject to current price at time of pay off and/or cancellation.  Should your item be discontinued you may reselect for an item of equal or greater value.  All Sales are Final.  

Financing Policy

Build credit, get more furniture, and pay over time. We offer Credit Needed Financing and No Credit Needed Financing. All prices will go back to Regular Price when Financing and there is a $64.95 application fee for the No Credit Needed Option at the time of purchase. Prices are subject to change.  

All prices Advertised are discounted for Cash or Debit.

Warranty Policy
Some Manufactures offer extended warranties on all or certain products. Claims under these warranties are to be made with the manufacturer. Katy Furniture will assist you in this regard upon request. An item under warranty will be repaired or replaced, at Katy Furniture’s Discretion.

  • One year limited warranty from the date of purchase
  • Frame Construction, upholstery, fabric, cushions, and stitching warranted only under the conditions of normal usage
  • Limited warranty does not apply to defects resulting from misuse, accidents, negligence, or normal wear

Katy Furniture reserves the right to keep the merchandise for a reasonable period of time in order to affect necessary repairs in our workshop or return to manufacture. Katy Furniture has no obligation to service items sold "AS IS" with No Warranty or merchandise that has been abused or repaired by the customer. Katy Furniture cannot be held responsible for damages caused by furniture to your home. Should there be a manufacture defect to your furniture after pick up, please email pictures to Customer service at customerservice@katyfurniture.com immediately. The customer, however, is responsible for the transportation of the damaged furniture regardless of if it was delivered to them or picked up.

Refund Policy

Returns Policy
Because our prices are so low, all sales are final. We cannot accept returns or exchanges on any items sold in store or online. Katy Furniture only sells brand new furniture, we cannot take back furniture that has been used or out of it's original packaging.  Merchandise not picked up or delivered after 30 days will be considered abandoned and will be donated, unless prior arrangements have been made and a holding fee is paid. A 25% cancellation fee will apply to any change made after purchase. Should you reselect and choose something of a lesser value the difference will be store credit only valid for 30 days from the date issued. Cash sales if approved for refund will be refunded in check form.  

 

Privacy Statement

Katyfurniture.com values the privacy and security of the information that you share with us through katyfurniture.com It is important that you understand how we collect, use, and maintain your information. This Privacy Statement explains our online information practices, the choices you may make about how we collect and use your information at this Web Site, and the ways you may contact us.

We may change this Privacy Statement from time to time. Changes to this Privacy Statement are effective upon posting. Please check back periodically for updates.

"Personal Information" includes, your name, address information, personal e-mail address and URL, telephone number, account username and password, as well as other, similar information.

"Prospect Information" includes the same information as Personal Information except that Prospect Information is information that is submitted by an individual who is not the subject of the data submitted.

"Non-Identifying Personal Information" includes information about you, including, without limitation, your Internet service provider, browser type, domain name, the Web Site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points.

Collection of Personal Information or Prospect Information
Katyfurniture.com may collect Personal Information from you, but only if you provide it to us voluntarily. We also collect Personal Information that you provide to us so that we can fulfill your order. In addition, in certain situations, such as when a purchaser buys a product as a gift and supplies the recipients name and address, we collect Prospect Information.

Collection and Use of Non-Identifying Personal Information
During your use of our Web Site, we will collect certain Non-Identifying Personal Information to enhance the functionality of the Web Site and to make your access more convenient and efficient. We retain Non-Identifying Personal Information and use it to establish Web Site activity trends, monitor Web Site performance, improve Web Site design and functionality, fulfill orders, inform current and potential customers and suppliers about our services, and for other business purposes.

Our collection of Non-Identifying Personal Information may involve the use of cookies. Among other uses, cookies allow us to deliver content specific to your interests, to save you from re-entering your registration data at each connection, and to provide features such as online customer payment and shopping carts.

The Help portion of the toolbar on most browsers will tell you how to configure your web browser to accept cookies, to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie, or to disable cookies altogether. No personal or unencrypted information will be encoded in cookies that are stored on your computer.

Children
Katyfurniture.com does not sell products for purchase by children, but we do sell children's products for purchase by adults. We do not knowingly collect, maintain, or use Personal Information or Prospect Information from children under age 18. If you are under age 18, do not share personal information with us.

Links to other Websites
When you click on a link on the website that takes you to a website operated by another company, you will be subject to that company’s website privacy policy. We may use or disclose Personal Information or Prospect Information without your consent in certain circumstances:

  • If we are required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;
  • If we have reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others;
  • If we have reasonable grounds to believe that the information relates to breach of an agreement or violation of the law that has been, is being, or is about to be committed;
  • If it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
  • If it is necessary to enforce or apply our Terms of Use and other agreements, to pursue remedies, or to limit damages to authorize.net;
  • If the information is public;
  • For other reasons allowed or required by law.